Return and Delivery

At Verareade.com, we strive to provide an exceptional shopping experience and ensure that you are satisfied with your purchase of our stylish chunky heels. This Return and Delivery Policy outlines our terms and conditions regarding the shipping, delivery, and return of products purchased from our website. If you have any questions or need assistance, please contact us at contactinfo@verareade.com.

Delivery Policy

1. Shipping Methods and Costs

  • Shipping Methods: We offer various shipping methods to meet your needs, including standard, expedited, and express shipping. The available options and delivery times will be displayed during the checkout process.
  • Shipping Costs: Shipping costs are calculated based on the weight of your order, the shipping method selected, and the destination address. The total shipping cost will be displayed at checkout before you confirm your order.

2. Order Processing and Dispatch

  • Order Processing Time: Orders are typically processed within 1-3 business days. Processing times may vary during peak periods or due to unforeseen circumstances.
  • Dispatch Notification: Once your order has been dispatched, you will receive an email confirmation with tracking information. This will allow you to monitor the status and estimated delivery date of your package.

3. Delivery Times

  • Standard Shipping: Delivery typically takes 5-7 business days from the date of dispatch.
  • Expedited Shipping: Delivery typically takes 2-4 business days from the date of dispatch.
  • Express Shipping: Delivery typically takes 1-2 business days from the date of dispatch.
  • International Shipping: Delivery times for international orders vary depending on the destination and shipping method selected. Please allow extra time for customs processing.

4. Delivery Issues

  • Incorrect Address: Please ensure that your shipping address is accurate and complete. Verareade.com is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
  • Lost or Damaged Packages: If your package is lost or damaged during transit, please contact us immediately at contactinfo@verareade.com. We will work with the carrier to resolve the issue and ensure that you receive your order or a suitable replacement.

Return Policy

1. Eligibility for Returns

  • Time Frame: You may return any item purchased from Verareade.com within 30 days of the delivery date.
  • Condition: Items must be returned in their original, unused condition with all tags and packaging intact. We do not accept returns for items that have been worn, damaged, or altered.
  • Non-Returnable Items: Certain items, such as final sale products and gift cards, are not eligible for return. This will be clearly indicated on the product page.

2. Return Process

  • Request a Return: To initiate a return, please contact us at contactinfo@verareade.com with your order number and reason for return. Our customer service team will provide you with a Return Authorization (RA) number and further instructions.
  • Pack the Item: Securely pack the item in its original packaging, including all accessories and documentation. Clearly write the RA number on the outside of the package.
  • Ship the Item: Ship the item to the address provided by our customer service team. We recommend using a trackable shipping method and purchasing shipping insurance, as Verareade.com is not responsible for items lost or damaged during return shipping.

3. Refunds and Exchanges

  • Refunds: Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method within 7-10 business days. Please note that original shipping charges are non-refundable.
  • Exchanges: If you wish to exchange an item for a different size or style, please indicate this when requesting your RA number. We will process the exchange once we receive the returned item. If the requested item is out of stock, we will issue a refund.

4. Return Shipping Costs

  • Customer Responsibility: Return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part. In such cases, we will provide a prepaid return shipping label.

5. International Returns

  • Customs and Duties: For international returns, please note that customs duties and taxes are non-refundable. Additionally, return shipping costs and any associated customs fees are the responsibility of the customer.

Contact Us

If you have any questions or need assistance with your return or delivery, please contact us at contactinfo@verareade.com. Our dedicated customer service team is here to help and ensure that your shopping experience with Verareade.com is positive and satisfactory.

Thank you for choosing Verareade.com. We appreciate your business and look forward to serving you.

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